Got Questions?
Frequently Asked Questions ❓
Everything you need to know about orders, materials, and more.
What materials does Mama Fern use?
We prioritize natural, skin-friendly fabrics in every piece we make. Our core materials include organic cotton, cotton-linen blends, and merino wool. All fabrics are selected for breathability, softness, and durability — especially important for babies and kids with sensitive skin. We avoid synthetic materials like polyester wherever possible.
How do your sizes run?
Our clothing runs true to size with a relaxed, comfortable fit. We design for real bodies and real movement — nothing restrictive. Each product page includes a detailed size chart with measurements. For kids, we recommend sizing up if your child is between sizes for a longer wear life.
Do you offer family matching sets?
Yes! Families are at the heart of what we do. Our collections feature matching color palettes and complementary designs across baby, kids, mom, and dad sizes. We believe in coordinating — not identical — so each family member gets a piece that fits their style while creating a beautiful unified look.
What is your return policy?
We offer free returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Visit our Returns & Exchanges page for step-by-step instructions on how to start a return.
How long does shipping take?
Standard shipping within the United States takes 5–7 business days. Expedited shipping (2–3 business days) is typically available at checkout for an additional fee. All orders include tracking information sent to your email once your package ships.
Do you ship internationally?
Currently, we ship within the United States. International shipping is coming soon — join our email list to be the first to know when we expand to your country.
Are your products organic and sustainable?
We use organic cotton wherever available. We're committed to sustainable practices including minimal-waste packaging and responsible sourcing. We strive to source all certified products and provide transparency with each products level of testing explicitly stated.
How should I care for Mama Fern clothing?
Machine wash cold on a gentle cycle with like colors. Tumble dry low or lay flat to dry for the longest garment life. Our natural fabrics get softer with every wash. Avoid bleach and fabric softeners, which can break down natural fibers over time. Iron on low heat if needed.
Do you offer gift wrapping?
Yes! We offer reusable gift wrapping add-on at checkout. Each gift arrives neatly packaged in a cotton reusable drawstring bag decorated with the Mama Fern logo seal. Additionally included will be Mama Fern gift note card for your personal touch. Perfect for baby showers, birthdays, and holidays.
Where are Mama Fern products made?
Our products are designed in the Pennsylvania and produced in small-batch runs with ethical manufacturing partners. We vet every production facility for fair labor practices, safe working conditions, and environmental responsibility.
Do you have a loyalty or rewards program?
We're building a community rewards program that will launch soon. In the meantime, newsletter subscribers get early access to new drops, exclusive discounts, and first looks at seasonal collections. Join our community to stay in the loop.
Can I cancel or modify my order?
We process orders quickly to get them to you fast. If you need to cancel or modify your order, contact us within 2 hours of placing it and we'll do our best to accommodate your request. After that window, the order may already be in fulfillment and changes are not guarenteed.
Do you have a Mother's Day gift guide?
Yes, coming soon! Visit our Mother's Day Gift Guide for curated gift bundles and ideas — from The Mama Bundle (tee + tote) to The Family Set (coordinating pieces for the whole crew). Be sue to add-on the gift wrapping for a premium finishing touch.
Seeking More?
Still have questions?
We're always happy to help. Reach out and we'll get back to you soon.
Contact Us